Summary

The Knowledge Gateway is the latest addition to Inference's
k-Commerce Support Enterprise product line and offers the following powerful search functions:

• Starts with the conversational approach to retrieving documents that Inference has used with past CBR products.
• Adds the Knowledge Gateway that works in concert with Microsoft Site Server or Lotus Notes.
• Organizes the returned documents from Site Server or Lotus Notes into related groups.
• Generates a process called query refinement that further narrows your search. This process is unique in the industry and represents a highly intelligent approach to call-center problem resolution.

Inference has extended the conversational search beyond the traditional case-base to encompass a multi-content knowledge base. The multi-content knowledge base comprises the following features:

• A highly structured format required in a self-service environment.
• A less-structured format required to access corporate document repositories.

You can leverage the wealth of knowledge found in your corporate repositories by using the Knowledge Gateway, Site Server or Lotus Notes, and the Inference conversational search process.

With the Knowledge Gateway, Inference offers a search system that gets a company up-and-running with almost immediate return on investment. The Knowledge Gateway offers rapid deployment of a system that will search document archives, without committing major corporate resources to the task. Years of experience in case construction and problem resolution establish Inference as a preeminent source for your corporate search engine needs.